Originally Posted by
Sheila91
02/19/2020 - Passport renewal application received (Philadelphia / Standard)
02/21/2020 - Check cashed
02/22/2020 - Passport application 'In Process' via website
04/30/2020 - I called and was told the application is still 'In Process'
05/20/2020 - Passport application 'In Process' via website
05/28/2020 - Passport application 'Not Found' via website
06/01/2020 - I called and was told 2 different things by the same CSR who refused to check my status.
Has anyone spoken to a CSR who got the same 'I won't check your status"?
Has anyone had their status changed to 'In Process' to 'Not Found' and actually had a good result?
TIA
Some posters have shared that they received their passports after their status changed to "Not found" I don't think the application status tool is very reliable, even in normal times.
Bummer about the agent refusing to check your application's status. That is wrong, but the employees don't care because the State Dept doesn't care, because "They are keeping us safe"