Originally Posted by
DYKWIA
As far as I know, the EZ request is still ongoing.
I was doing an online chat with Amex. They said it was to the merchant to provide the refund, and that they are sorry if I'm not happy with the merchant response!
I just don't understand that response. If you claim a chargeback because of " goods or services not received" BECAUSE YOU HAVEN'T RECEIVED THE SERVICE - their response doesn't make any sense. Can you make the claim again?