Originally Posted by
wingnuthead
Now that totally sucks. Do you still have the refund requests with EZ? Their wording (Amex) is totally bizarre though. The "documentation couldn't be used to contact"????
As far as I know, the EZ request is still ongoing.
I was doing an online chat with Amex. They said it was to the merchant to provide the refund, and that they are sorry if I'm not happy with the merchant response!