Originally Posted by
aapee
One datapoint: my flight got cancelled and I requested a refund on 17.3. Got the first confirmation email of the request. Got another confirmation mail on 28.5. that was slightly confusing :
The refund was paid on my credit card 29.5. and posted 1.6. by my credit card company. The voucher part on there looked a bit strange, maybe part of the method they use for the refunds.
Small amount so wasn't too bothered about the waiting.
So it took about 2 1/2 months from beginning to end... I wonder if it will move faster now as things return to some version of normal. I guess my early May requests won't come in until mid summer....
Originally Posted by
DYKWIA
Well, well....
Amex have closed my dispute. Not our problem guv' :-
Now that totally sucks. Do you still have the refund requests with EZ? Their wording (Amex) is totally bizarre though. The "documentation couldn't be used to contact"????