Originally Posted by lehovec

2) no online refund button, made my way through the labyrinth of links to find the refund form, submitted, received "do bot bother us" email. 10 days ago I went into the booking again (which should still be available, not through manage my account but through manage my booking - without login in) and voila refund button was there again, clicked onto it, money in the account within two days ago.

So if you asked for the refund via the form and still waiting for your money, try step 2, worked for me. Good luck.