Originally Posted by wingnuthead

This includes the management layers that tried to arbitrage customer monies (ie the 28-90 day wait) to avoid being fired or the company collapsing. And in most cases, they still got fired and the companies became insolvent.

The whole thing is a mess. So many of us who are "experienced" travelers are exhausted by the airlines behavior over the years, even though we tolerate it so we can get where we're going. So it makes these arbitrage efforts seem like sleazy games, when in fact, the airlines are trying to survive. So our instinct is to think they are being malevolent, but in fact, its just a panicked and clumsy reaction to the chaos of Covid.