Originally Posted by
ft101
According to one airline boss interviewed on UK TV recently, all refunds require manual involvement and resources are severely limited. There may be a financial challenge for some, but the manpower one is what's limiting processing of refunds.
I call BS on that airline boss. Over the years, I've had to cancel scores of refundable air tickets. The refunds have been processed almost instantly, and I doubt very much that there was anything manual about it. Why in the world could this not be automated? I could probably write the code myself, and I haven't written code in over three decades.