Originally Posted by
ksucats
I submitted 3 for refund last Friday. The agent on the phone said the tickets were marked as "Refund" when she looked into them and told me they had been flagged to be refund eligibile. The email I got when I submitted them for refund said to check back in 24 hours to see status. When I try to do that today, it says "We couldn't find your request. Please check that you entered the right ticket number. If it's been more than 7 days, you can:" I know it hasn't been 7 days yet, so I won't send anything to American until Friday. But I was just curious if that is normal for everybody else. I didn't know how long to expect before it would say "Pending Review".
On my most recent cancellation/refund (referenced above), I was getting all sorts of disconnects. First it was pending review then it was "couldn't find your request" and then I even received emails advising my tickets were non-refundable.
I had gone forward and processed chargebacks with AMEX and a complaint with the DOT.
AMEX offset it and then, oddly enough, one of two tickets were refunded out of the blue by AA.
A week later, both were refunded (so that means one was refunded twice and I received emails from AA confirming the refund of each).
So, I now need to sort out the extra refund with AMEX, but I'd rather be in the position of more refunded than less.
I don't know if it's because I filed the DOT complaint and chargeback, but AA "found" my request after first "not finding" my request and then denying my request.