Well, 2 weeks went by since my bundled AT&T Uverse and AT&T Wireless bill pay posted - used the chat and asked them to manually apply the credit.

The CSR asked questions and then finally asked if it was a bundled charge - I said yes - he said they are not eligible for the credit. I said that's a bad policy and the previous rep said that a charge could be manually applied. Was there anything he could do? He said he could apply an one-time courtesy $20 credit.

Painful - not doing that every month - annoying