Originally Posted by
Andriyko
This is not it as Citi has not closed the case but simply asked me to reply, and I am not sure how to find nice words to call out LH on their BS.
Keep all your communications brief, concise and emotionless.
In principle, all you need to do is to calmly repeat the facts to your bank:
1) you booked an LH flight from A to B (via FRA) on date x,
2) LH cancelled your flights in date y,
3) you requested a refund in date z,
4) LH failed to process the refund until date z+7 as mandated by EC261/2004 and reiterated in the latest EC notice letters.
You should attach proof of 1), 2) and 3). Good luck.