The flights were canceled, but the PNR was still valid when I went to LX site trying to pull up the itinerary details - it would not pull up, just said I needed to contact travel agency. Then I tried for eTicket number, it then show the full itinerary with flight canceled. I requested the eTickets sent to me so to have a record of airline canceled flights.

On the good news front - somehow Chase managed to return the points used to book this itinerary - I dont know if Chase has actually received a refund to its Chase Reward credit card used to make the payment but just 45 min ago Chase sent an email on refunding the points used to pay for the 2 tickets ($236.87 each). The odd thing is, the case number referenced in the email does not match either of the 2 case numbers I was given on 2 separate chats. Good luck to those who are still fighting to get back their own money.

Thank you for giving Chase Travel the opportunity to resolve your issue. We apologize for the inconvenience this has caused. We are writing to advise you that we have processed your refund due to the cancellation.
The points will be available in 15 minutes to 30 minutes.

Please be assured that you are a valued customer and we look forward to your continued patronage. Should you require additional information or if we may be of further assistance on this matter please contact us at 1-888-511-5323. We’re available 24 hours a day, seven days a week.
If you need travel assistance, You may call us at 1-888-511-5323.

Thank you for choosing Chase Travel Ultimate Rewards!