FlyerTalk Forums - View Single Post - Refused Late Check-Out due to COVID (Experiences?)
Old May 19, 2020 | 10:45 am
  #31  
SPN Lifer
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Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
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Originally Posted by ItsAnAdventure
I believe in the main late c/o thread there was someone who did that and the police were involved. Going to send a letter to corporate but not holding my breath. Will name property after a resolution.
Originally Posted by cmd320
Well then they're welcome to do that as well. It's very clearly a guaranteed benefit based on elite status. The one and only carveout is very specific to hotels designated resorts or convention properties. If it isn't one of those, I'm staying until 4 if I need to.
Originally Posted by cmd320
This is business plain and simple. The extraneous circumstances and excuses are of no interest as they don’t apply in the other direction. If I’m guaranteed a 4pm checkout, I expect it, every time.
Originally Posted by fliesdelta
You’d lock yourself in until 4pm, and be ok with the hotel getting LE involved? Don’t you think they might have better things to do with their time?

Seems unreasonable, but do let us know how it all turns out if you decide to go this route.
Originally Posted by cmd320
I would hope they would have better things to do with their time and I would hope the hotel would also have better things to do with their time but if that’s the route they want to go then they are welcome to do so.

As I’ve said, I’ve always had luck calling the corporate platinum/titanium line and having them sort things out with the property directly. Should that fail however, yes I would remain in my room until 4pm and the hotel can deal with it however they want to.
Hear, hear!

It is always highly amusing, the parade of horribles that some FlyerTalkers can conjure up to rationalize unilaterally surrendering run-of-the-mill earned benefits. SWAT teams! Incoming missles! Rapid-response urgent Covid-19 cleaning teams!

Carry on, remain calm, and leave at your usual 16:00 Platinum departure time.

Let the chips fall where they may. Beat Army, sir!
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