Originally Posted by Penguinmoon

I would tweet, they are an amazing department. Just tweet them ,ask then to look at your PNR. Tell them you need to cancel, and ask them if there is a fee to get your miles reinstated. If they come back with no fee, then I would just cancel online, and retweet them stating that you did cancel, and can they please refund the miles and taxes to your original form of payment. I've done this 4 times in the past two months. Worked everytime. Really no need to call.