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Thread: Advice on international award cancellation and refunding
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Old May 17, 2020, 12:59 am
  #6  
AKLifetimeFlyer
 
Join Date: Jan 2012
Location: ANC
Programs: AS MVP, Club 49, Global Entry, National Emerald Club, Hilton Silver
Posts: 1,401
Originally Posted by pcoll
I asked about the Partner Booking Fee and got the expected “sorry, no can do.” I asked that it be run by a supervisor as it is refundable. After a hold...CS came back and thanked me for bringing it up. “ I guess I missed that memo, now I know”. Received email with confirmation of fees to be refunded, that has been mentioned by others.
Pleasant surprise: received two separate emails tonight that my refunds are being processed. One for the $150 taxes and fees and one for the $12.50 partner booking fee. AS comes through again.
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