I have an existing club lifemiles subscription and am unable to cancel it. Every option option to buy miles (multiply / turbo / buy / transfer) works properly on the phone and the website. But when i try to go to Club Lifemiles and cancel it just keeps on giving a loading message. I've tried from multiple browsers , devices to no avail. Avianca's customer care is really helpless and despite giving advance notice of around 20 days i ended up getting debited again for the monthly subscription.

Is anyone else facing the same issue ? Any tips will be greatly appreciated.