Had ARN-ICN in J booked in March through an OTA, it was cancelled, called Etihad they said full refund no problem, agent made a note on the booking, just call the OTA to complete the refund, which I did.

8-10 weeks to process refund.

8-10 weeks later...Oh now Etihad are declining the refund and want to keep my money.

Even if I eventually get it back through lawyers or CC chard back, they just lost a platinum member.