Originally Posted by
Nick Art
Why would you file for EU261 compensation?
This is something different than the full refund.
Originally Posted by
warakorn
Where did he mention compensation?
He was speaking about the EU261 refund.
Correct.
Originally Posted by
Nick Art
I've never heard it being called EU261 refund, furthermore there is no page to request a refund, so I suppose he meant the EU261 compensation website which for his purposes is the wrong thing.
That is why I asked if LX has a screen for one to fine an EU261 refund request. Even Ryanair has such a function on its website when in 2018 they canceled flights due to Italian airtraffic controller strike. I filed the EU261 thru Ryanair. Full refund came within a week.
Originally Posted by
Nick Art
I know EU261 and said article, however the fact remains that I still have never seen anybody refer to this as EU261 refund. It's just a technicaliy and I just wanted to make sure that OP wouldn't accidentally confuse the webpage related to EU261 compensation, as to apply for the refund he needs to phone in or write an email or have his/her TA do it.
The travel agency has already sent TWO email requests to LX Travel Agency dept and has received squat.
A simple google led me to this screen on LX site.
https://www.swiss.com/ch/EN/customer...nsation-check#Checking a claim for compensation in the event of flight delay or cancellation
If your SWISS flight arrives more than three hours late or is cancelled, you can check your right to claim compensation by using this online form in accordance with Art. 7 EC No. 261/2004.
It is not a way to file for refund, but still it said to check for eligibility.
I hope the German government's new stance to require LX refunding customer in order to get state aid would eventually make a difference.
Lesson to take away here is, whenever dealing with International airlines, dont ever give them any benefit of doubt because the full service ones sometimes behave worse than the LCCs. Also if the flights do not touch US soil (which would get US DOT protection), do not use reward program redemption (not mileage tickets but bank's reward program). Instead, pay with own credit card therefore should the airlines play foul, file a charge back prompto.