Originally Posted by
canadiancow
Except I've already given an example of another AC promotion where the bonus miles were not indicated anywhere during the purchase flow, so the only reason your argument makes any sense is because that's how it worked here, not because that's how it generally works, or has worked in the past.
also in addition you can assume that everyone is well experienced in purchasing miles online. Yes if you are only polling those on the FT forums - then yes most have experience. But I guarantee there were several first time mileage purchases who got excited by this promo that wouldn’t have known the difference between the mileage pages.
my question is - outside of the gripes we have seen here at FT how many other people were in this boat? Like I said when I initially called in on the 7th there was over an hour hold time for people just with this issue