Got the email to call about schedule change. Our award trip On BA , in F , cancelled. CS in Phoenix quickly able to return miles and mentioned refund of taxes and fees would take about 21 days. I asked about the Partner Booking Fee and got the expected “sorry, no can do.” I asked that it be run by a supervisor as it is refundable. After a hold...CS came back and thanked me for bringing it up. “ I guess I missed that memo, now I know”. Received email with confirmation of fees to be refunded, that has been mentioned by others.