After 2 written communications with LX about my 2 A-class tickets to DEL, I didn’t get clarity from them as to when refunds will be processed. With that I went to Amex for a chargeback. Initially Amex caused some confusion, as they believed that EC261 doesn’t apply to Swiss. Once that was clarified, the chargeback was processed immediately.
I have now also filed a complaint about this with our national aviation authorities, as they will only take action towards an airline after multiple complaints about the same behavior.
For me, Swiss could have avoided this by
1) offering rebooking into same booking class without a 50% supplement
2) offering an attractive bonus to take a voucher and refund after the voucher expiry
3) giving clarity as to when the refund would be processed
Only by also filing a complaint with the national aviation authorities about this, there’s a chance that they will be reprimanded about this poor conduct and structural ignorance of EC261
https://ec.europa.eu/transport/sites...ent_bodies.pdf