Originally Posted by MSPeconomist

Are My Hyatt Concierge agents considered call center? My previous one (wonderful private line agent, who apparently was some super-escalation agent and helped to interview call center applicants, although I know she worked from home at times and did a lot of extra hours back then) seemed to be, but the current person works full time from home and isn't close to a call center.

As I've said previously, I know that many of the concierges are part time. In some companies, the policy generally is that part time and newer employees are furloughed or laid off first, among employees with the same/similar job titles/functions.