FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old May 14, 20, 9:33 am
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,035
Originally Posted by bostontraveler
Let's see what happens... this will be interesting.

One of the lines in their response to me was this:

Au sein d"Air France et KLM, nous pensons que l’émission d’un bon de voyage remboursable est un équilibre raisonnable entre la protection des droits des passagers et les réalités opérationnelles auxquelles toute compagnie doit faire face en raison des circonstances exceptionnelles.

Nous sommes très soucieux du respect des droits de nos passagers.

Yeah got the same one in French and English. Just a slap on your face.
On another note, I am definitely eyeing at QR's new book with confidence policy. We are miles away from current AF/KL policies for sure... I know with who to book now for my November vacation!
Let's see if AK/KL decides to put some spice in their policy following the "intervention" of the EU commissioner yesterday
palmanfr is offline