FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old May 14, 2020, 8:21 am
Join Date: May 2003
Location: Paris
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Originally Posted by palmanfr
They must refund the vouchers they issued and forced customers to take as they did not provide any alternative for refund. Their previous statements claiming that they won't refund in cash and therefore respect the EU 261/2004 regulation is a good example. I have multiple communications saved which state that AF/KLM believes that providing a voucher is a good enough solution in their opinion to "guarantee passenger rights"
Let's see what happens... this will be interesting.

One of the lines in their response to me was this:

Au sein d"Air France et KLM, nous pensons que l’émission d’un bon de voyage remboursable est un équilibre raisonnable entre la protection des droits des passagers et les réalités opérationnelles auxquelles toute compagnie doit faire face en raison des circonstances exceptionnelles.

Nous sommes très soucieux du respect des droits de nos passagers.

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