Originally Posted by
Often1
The sole purpose of a DOT complaint is to file one in conjunction with a chargeback and to thus speed one's refund. If DOT happened to bring an enforcement action against a carrier at some point, that won't affect your particular ticket.
The value of the DOT complaint, as most who use it have found, is that it is forwarded to the carrier with the requirement that the carrier respond to the passenger with a copy to DOT. That generates the refund.
i thought the current thread was discussing whether it's valid for an OTA to take a service charge out of a refund
the OTA was willing to provide refund minus service fees, if [MENTION=167430]k374[/MENTION] agrees.
not sure when k374 agreed (and if its delayed, then sure, file chargeback/DOT enforcement action)
i'm pointing out that the DOT enforcement notice clearly highlights that OTAs
are not subject to 7-day-credit-card-refunds rule
also, DOT did not say "FULL" refund. they say "proper" refund. if they wanted to say full refund, they should have said it. is it proper to take out service fees? you can argue that on the DOT complaint