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Old May 13, 2020 | 2:14 pm
  #42  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by paperwastage
just a note here, DOT issued a second enforcement notice

https://www.transportation.gov/sites...%202020%29.pdf

a few points

good luck arguing what a "proper" refund means


and no 7-day-refund-rule for OTAs
The sole purpose of a DOT complaint is to file one in conjunction with a chargeback and to thus speed one's refund. If DOT happened to bring an enforcement action against a carrier at some point, that won't affect your particular ticket.

The value of the DOT complaint, as most who use it have found, is that it is forwarded to the carrier with the requirement that the carrier respond to the passenger with a copy to DOT. That generates the refund.
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