FlyerTalk Forums - View Single Post - Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]
Old May 13, 2020 | 5:24 am
  #249  
johnirvine
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Originally Posted by headingwest
Did I ever write that I wanted a refund?? Actually, I have requested vouchers, because it's financially advantageous to do so. That doesn't excuse Aegean from their disgusting unscrupulous behaviour by breaking EU law.

When I book a flight, I should have confidence that in unforeseen circumstances the terms and conditions (and laws) that apply to the booking (CONTRACT) are adhered to. Those are there to protect me just as much as the airline, so it's totally unacceptable for the airline to then turn around and say they will not follow the law. That leaves me with zero confidence. The fact that Aegean needs money, frankly is not my concern. If they want to keep people's money (at point of cancellation it's no longer their money), they should do something to encourage passengers to leave the money in their coffers. Other airlines are offering financial incentives - such as a cash bonus, or % discounts - they are not just point blank refusing to offer refunds - WHICH IS BREAKING THE LAW.

I had bookings with Lufthansa, Austrian and Virgin Atlantic, and although they all tried to wriggle out of their obligations (with the voucher c**p), they have all agreed to process a refund. The law is the law. Aegean's behaviour will leave a bitter taste in many people's mouths.
'Disgusting unscrupulous behaviour' is a strong term but it is correct. Aegean are also deliberately lying. In my case, they promised to make refunds for two separate tickets. Now they have said that 'technical problems' prevent them making a refund to the credit card I used for the transaction. 'Technical problems' also apparently prevent them making a refund to the alternative bank account that I gave details of to them. I have now replied to them to be honest and admit that these 'technical problems' are that they have no money in their account. Being bust is no excuse for deliberately lying.
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