FlyerTalk Forums - View Single Post - Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]
Old May 12, 2020 | 12:57 pm
  #236  
irishguy28
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Originally Posted by Xandrios
Still they beat Air France, which hasn't even acknowledged my voucher request so far (apparently that is typical for them).
At the risk of going OT, having had 2 AF vouchers issued so far, that has not been my experience.

The first was for a ticket for which I was informed on March 27 of the cancellation; I immediately requested the voucher, received a confirmation of the request 2 days later, and the voucher itself on March 30. That was handled by the Platinum Service line, which may explain the quick turnaround.
The second was for a ticket for which I was informed on April 16 of the cancellation; I immediately requested the voucher, received an automated "Waiting times may be longer than usual" reply the same day, and the voucher itself on May 1.
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