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Thread: Application of DOT Rules to OTAs
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Old May 11, 2020 | 4:23 pm
  #37  
k374
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Originally Posted by ft101
I fully understand what your saying, but disagree profoundly that the TA has not carried out a service for you,
No, your understanding is incorrect. I don't really care about the airline, my dealings are not with the airline, the service I bought through the agent, the agent has not delivered the service. As another poster correctly mentioned above, a breakdown in the agent's supply chain isn't any of my concern. If the agent is unable to deliver the service due to a fault from their provider it is between the agent and the provider and not my problem.
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