Originally Posted by
bocastephen
That's not really the point though - United deliberately lied, and yes, those customers - not bozos - felt entitled to an empty middle seat because that is what United promised them. Now we can just wait for the inevitable class action lawsuit that once again, United brought on itself through mind-numbingly stupid behavior driven by incompetent management.
The minute that I read that UA was supposedly leaving middles open, I said to myself, "No way." I haven't flown DL in a few months so I don't know what they have been doing, and honestly don't care because an open middle makes no difference to me but, how is DL handling misconnects and overbooking? Are they actually turning people away to keep the middles open?