Originally Posted by
bocastephen
Let's look at Delta - and how they have communicated through authenticity and transparency throughout this entire mess, whether you like their changes or not. Look how they promised an empty middle seat and have delivered just what they promised.
Sure, I'll look at Delta.
They started out with exactly the same program as United, and were exactly as "transparent." Then, they went back and revised their policy, in much the same way that I suspect UA will need to do.
It's possible to talk about United without being blind to the failures of other companies in the industry.