Originally Posted by
gspurr
I looked through a fair number of previous responsed but could not seem to find an answer to this. I understand that if I book an non-refundable fare I will be given a travel credit if I cancel or if Air Canada cancels the flight. The question I have is what if I book an itinerary of 4 tickets for my family and the tickets are cancelled? Say the tickets cost $2000 for the four. Do I have to apply that $2000 to 4 new tickets at some point for all of us to fly together, or can I use the $2000 to book any combination of ticekts for myself or anyone else until the money is used up?
The credit is tied to the ticket, so each person will have their own credit for $2,000. You can book one new itinerary with all four people and use the credit for each one, or each person could use the credit to book different flights (e.g. person A could book a YYZ-Europe trip, person B could book a YYZ-Asia trip, etc). Credits are non-transferable, so person A's credit has to be used for person A.
Also note that the credit has to be used all in one go. Book a flight for $1,500, and you don't have $500 remaining, you forfeit that amount. Of course, if the new ticket costs $2,200, you pay the $200 out of pocket. Heads AC wins, tails you lose.
There are reports upthread (or in the credits vs refunds thread) that AC is working on a new system that would be more flexible, but that's how it is at the moment.