Originally Posted by
LyingFlat
They can pressure NZ as much as they like. It doesn't mean NZ have to do anything about it. The Board, and by extension the Executive, are operationally independent from the shareholders.
That's not true, per my quick study to the NZ's corporate constitution.
The NZ Government literally holds overwhelming power over NZ as the "special" majority shareholder. The directors are independent as none of them affliated with the NZ Government, i.e. no Minister is appointed into the Board. The NZ Government can in fact remove a sitting director as it pleases. So if the NZ Government wants to push a customer-friendly agenda, the NZ Government can do it despite any opposition.
Seriously, NZ is no CX, but CA/SQ. Even publicly listing, NZ is still a SOE bottom line.