Originally Posted by
ft101
Wow!
They provided the service you asked for, ie to book you a ticket and deal with any follow up matters if required. Of course they should be paid for this. If you wanted the airline's Ts & Cs you should have booked direct, but for whatever reason you chose not to.
Except that the service is to provide a valid booking so the service wasn't delivered as agreed. The validity of the service is determined in whether the booking delivered by the agent can be consumed on the date of service. It's a pretty simple concept that you fail to understand apparently.