Originally Posted by
Goldorak
About the need to pay your trip with Amex to benefit from the insurances, what will happen with the vouchers emitted by airlines ? Let's take the following example :
- in january 2020, you buy a ticket with AFKL CDG-JFK for travel in may 20. This ticket is paid with AFKLFB Amex
- this flight is cancelled by the airline and the customer has accepted a voucher
- a few months later, you buy a new ticket with AFKL for CDG-DXB for travel end 2020 and you pay using the voucher.
Is the DXB ticket still considered paid with Amex, so can you benefit from the insurances ?
An interesting question that I too was wondering.
Logic would imply that if your original ticket was paid with Amex and then it was converted into a voucher, then used to pay for a ticket Amex has already made its commission on the ticket and should honor it as such... but that's a good question to get from Axa in writing....
I just issued a ticket a few days ago with a voucher but I deliberately chose a voucher with an inferior value.... the residual amount charged to my Amex was 19€... just in case....