Customers receive an "automatic credit" for their fares, meaning they will have to pay any cost difference when they come to rebook. Some customers have said that will leave them out of pocket because of the increase in future fares compared to the bargain prices some paid when they booked.

Air New Zealand will restart services to Taupo, Hokitika and Timaru as demand allows.

Customers who no longer needed their bookings were encourage to cancel to free seats for those who needed to fly.

Wellington resident Sharron Pardoe, who works for Stuff, said she was disappointed to find a trip she had planned to Queenstown in June for her husband's birthday had been cancelled.
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