Quick Data Point & Question Please...

I cancelled 2 award flights that were scheduled for end of July. Both point balances are now expired but they said they will be redeposited and extended. I cancelled these on 4/10 and paid the $75 (actually $75.76, maybe conversion fee?) and it was instantly debited from my card. So as of 5/27 its been about ~1 month and still haven't had the points redeposited or taxes refunded.

I did this over the phone, for those that cancelled over the phone did you receive a e-mail when you cancelled and when the points were redeposited?

I'm in no hurry and grateful that they extended my expired miles just a little concerned nothing is in writing.