Originally Posted by
Bear96
Ah, maybe that is it. I did actually cancel a trip for last month under the waiver program which is in my Cancelled Flights - BUT I haven't yet chosen between "use future flight credit" or "choose travel certificate."
thought there would be some indication of it here but sounds like I actually have to choose the ETC for it to appear. If that is the case - Thanks!
You should have a list of confirmation codes. Active and cancelled. Click on the one that was cancelled and select "convert".