Originally Posted by
studentCPH
I cancelled 2 return tickets on different days using the form. For both, I received an email stating that they had received my refund request but they had longer than usual processing time. As one was an award booking, I asked for a refund of the points after a month of waiting and was informed that the booking had not been added to the refund queue. I decided to ask, and neither had the other one. So they were added then and I was told there is a 6-8 week processing time.
The refund process, including the refund form on their website, is obviously nothing but an endless sequence of lies and deceit, designed to maximize customer attrition, and ultimately retain unpaid refunds for their own profit, which is illegal fraud. I recommend you reject their empty promises and dispute the charges on your credit card. Then file complaints with the
relevant government authority.