I had 3 DL domestic awards in F, along with 1 revenue ticket. I called up to take care of all of them at once. Was relatively easy, but was told I could only get e-credit for the revenue ticket at this point. I was told that waiting to see if it canceled, or changed times more might work better. Near the end of the call, the agent just mentioned that she went ahead and refunded the revenue ticket. I guess I’ll see...
I am very satisfied with the service so far. Miles have been refunded for 2 tickets, I haven’t checked the account for the 3rd ticket yet.