thanks, I know I am legally due the full amount. The problem here is that my CC transaction has the name of the airline on it so it's charged directly to the airline. I called the airline and they are saying it's impossible for them to refund me since it's a 3rd party booking. I'm not sure if I can dispute the transaction if the refund I receive isn't for the full amount as that dispute will be for the charge by the airline and the airline would've already refunded the full amount to the OTA... so it gets complicated here. A DOT complaint may be the best route.