Originally Posted by
k374
It isn't a customer cancellation. A customer cancellation incurs a service fee, that is understood.
This is a cancellation of the flight by the airline... the service that was bought was deemed unavailable by the airline. Hence the entire transaction is void. A fee is charged for a service rendered, not for services that don't actually exist.
true.
well, OP is free to take it up with DOT under "Unfair practices" complaint. trying to see if someone successfully did one (most of the filings are usually for unadvertised all-in prices or lumping airline YQ under taxes)