FlyerTalk Forums - View Single Post - AA Passenger Facial Cover / Mask Use Policy 2020 (Inc. changes)
Old May 1, 2020, 12:26 pm
  #26  
sbrower
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Join Date: May 1998
Location: Orange County, CA, USA
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Originally Posted by LAX_Esq
Yeah, I get that you can be kicked off or denied boarding. Rather, I'm asking what your rights are -- can you just call AA up and say "you guys changed the terms on me, you sold me a ticket, now you're making me wear a mask on a 6 hour flight and I hate wearing masks and think they're uncomfortable and I think this virus thing is BS anyway, you changed the terms on me, you owe me a refund"?
Aren't things pretty flexible under the current rules anyway? (I have not followed in detail - not planning to fly in the next 30 days).
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