Originally Posted by
seanmac28
Hi,
In February I pre booked return seats with Swiss from Zurich to Malaga. They changed the seating on both flights due to changing the plane type. I asked for a refund upon advice of the check in staff but Swiss would only give me air miles. I believe that I should get my money back as they did not provide the service requested and now they are just ignoring me.
What can I do next?
Thank you for your help.
Read the Terms and Conditions you accepted..
You didn't book a specific seat like 7A, you booked a window seat. I assume you got that (or, aisle, when reserved aisle..)
For good reasons, no one (especially on short haul - a bit different on long haul, where seat reservations usually stick) does pay for advance seat reservation who knows what it is about.
You should be happy they gave you some miles actually.
You're also in the wrong forum. There is a subforum for Swiss..