Originally Posted by
joy16
I've just got the refund confirmation email on 4 April 20 for the ticket cancellation and refund requested on 19 Mar 20 via TG call center. It seems a lot of refund backlog for TG to process.
I will update again when the refund is credited back to my credit card.
I assume that you haven't received your refund yet, right? I got my refund confirmation email 2 days before yours, but have not received any refund yet. I sent an email yesterday asking how long it might take to get it, and received a response the same day, saying that it will take 3 to 6 months. I wish their refunds were as quick as their email responses. I will probably report this to my credit card company to see if they can do a charge back.