Originally Posted by
rsteinmetz70112
The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.
I'm pretty sure a chargeback is going to work in this instance.
BTW, what happens when you call Frontier these days? Not a phone call I'd look forward to making (ever), but if you ask for a supervisor, are they willing to help?