Originally Posted by
chris_grr
Frontier has totally screwed me now for a MCO-GRR flight in September. They totally cancelled my flight number, and put us on a connecting flight via DEN. This is not "significant' per their own policy, even though this flight leave at 10am instead of 4pm.
Chargeback has been initiated.
The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.