FlyerTalk Forums - View Single Post - Covid19: LH Group general waiver to rebook flights
Old Apr 29, 2020, 8:59 am
  #524  
Dave_C
 
Join Date: Jan 2003
Location: London, UK
Posts: 5,664
Originally Posted by SK AAR
Taking the airline to small claims court to get rebooked into a higher booking class for a date of your convenience seems excessive and something that the vast majority of pax are not prepared to do. Also to be able to advance a claim in court the pax would have to purchase the more expensive fare for dates the pax wants to travel and then claim reimbursement of what was paid for the new ticket and already paid for the cancelled flight; again the vast majority of pax would never be prepared to do that/to take this risk of succeeding in court afterwards.

I'm not convinced that your interpretation of art. 8, 1 (c) will prevail in court. Obviously, there is a distinction between asking to travel at earliest opportunity (after original flight date) - this is described in art. 8, 1 (b) - and rebooking to any day at the convenience of pax (this is art. 8, 1 (c). I believe you are referring to the art. 8, 1 (b) situation which indeed allows the pax to be rebooked under comparable transport conditions (i.e. in the same service class regardless of booking class) whereas under art. 8, 1 (c) rebooking is "subject to availability of seats", which in reality means that the same booking class needs to be available. If art. 8, 1 (c) was read the way you do (that the pax is entitled to be rebooked regardless of booking class) there is no difference between rebooking under art. 8, 1 (b) and art. 8, 1 (c) - this is not the true legal construction as art. 8, 1 (b) and 8, 1 (c) deals with 2 very different situations, sorry.
The point of part (b) is to ensure that airlines will rebook passengers on other airlines in order to get them to their destination as soon as possible. They regularly flout this too.

Part (c) makes no mention of booking classes, simply "comparable transport conditions" and "availability of seats". Let's say I have a 'P' class ticket and then cancels my flight and Lufthansa tells me that I can't have a seat because there's only 'D' or 'C' available in business class. If I were to take them to small claims court here, the logical response for the magistrate would be to ask Lufthansa what the comparison is between a ticket in 'P' and one in 'D' would be? The only answer is price. Part (c) makes no reference to price, just simply that seats are available.

I also think it's perfectly reasonable to bring these kind of actions. If Sturgeon hadn't prevailed for example, then we'd all be totally screwed due to mechanical delays. Thank goodness someone did have the chutzpah to take it all the way.

I strongly suspect that any EU airline wouldn't want to fight something like this beyond the small claims court, as they'd risk having a precedent set in the same way that Sturgeon did.
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