Originally Posted by
ctownflyer
Repeatedly saying fraud, fraud, fraud, does not fraud make.
AA can close these accounts and not give a warning (despite this practice being used for many years without issue and no fraud or doctored receipts needed as some blogs claimed), but with each shutdown they'll have fewer people trusting that they should invest in AAdvantage.
I still think it would have been fair for AA so expire their miles and warn that if you do that again you'll be terminated. But terminating without warning is just cutting off future revenue for no reason. These weren't people brokering tickets or the like that are what these audit teams were originally set up to shut down.
This makes absolutely no sense. These were people who hadn't had a single piece of activity that could have generated a single mile of debit or credit to their AAdvantage account in
18 months. I fail to see how this represents a major risk to potential revenue.
Originally Posted by
ctownflyer
From the mailers to this, there's little doubt that there's mission creep in AA corpsec. It's a path that AA may one day regret, considering that this is the most profitable segment of their business.
I haven't seen AA's mission statement for their corporate security department. Have you? The mission of any corporate security department is to cut off and stamp out fraud and revenue loss - regardless of type. Seems like they're doing their jobs.
Originally Posted by
ctownflyer
The real question is what's next. Surely you know that FT has hidden city ticketing threads, coupon connection, etc. Will AA shut people down for hotel transfers from different people when the hotel allowed the transfer to anyone?
And it is in AAs T&Cs to go after hidden city ticketing if they so desire to do so. That is why a lot of frequent fliers don't do it because the ramifications of doing so are pretty high.