Originally Posted by
cattp
1) I now have two different PNR's, the original which works on Delta and shows all the correct details. But I also have one which works for KLM website, which shows all the new flights but has left the old flight in the booking, so I don't want this left in the booking in case it flags me as a no show even though I don't need that flight anymore!
Who would you recommend calling to fix this?
Never an issue, I have a 057 ticket with an AF PNR and a DL PNR (one flight operated by Delta Endeavor DTW-YOW). It happens when it comes to codeshare, KL just booked you on their code with a flight operated by DL or vice-versa.
Originally Posted by
mfkne
It doesn’t matter who you call - in Europe AF/KL do DL customer service, in the US DL do AF/KL customer service.
It was the past. Now the 800-237-2747 and 800-667-2747 are both handled by AF/KL in the US and Canada. It's no longer handled by Delta and they are not able to do anything with a DL booking.