Originally Posted by
Rustydfa
So 1 minute per refund that is say 60 per hour, 10000 means 167 hours, equates to 4 weeks.
So not months and even triple time is only 12 weeks for one person.
If 100000 then about 40 weeks up to 120 weeks, but again only 1 person.
Use 10 people all over in 12 weeks max.
No, it's not that they have 10,000 refunds to process. It's that they have thousands times the usual number of refunds to process.
And that isn't taking into account the time that is required to take the call from the person on the phone, etc. And the fact they'll be getting support calls completely separate to this to answer too.
It's a lot of time, during a period people are working inefficiently at home.
Six months may be pushing it
but months of delays for some customers? Absolutely. There is a reason Air NZ is basically begging people to not call unless their flight is soon. Its to manage their incredible backlog of cancelled flights. Refunds do take
actual time.